Track Lead - ServiceNow,JavaScript
HCL Technologies
Software Engineering
Job Summary
Job Description : Primary Skill: ServiceNow ITSM (Development), Secondary Skill : ServiceNow HRSD, ITOM
Job Summary : Job Title: ServiceNow ITSM Specialist (Lead Role) Location: Chennai (Preferred) Experience Required: Minimum 8 years (Lead experience preferred) Role Overview We are seeking a ServiceNow Specialist with strong expertise in ITSM and HRSD modules. The candidate will lead ServiceNow development activities, manage release cycles, and mentor a team of developers. This role requires hands-on experience in Service Portal design, Service Mapping, Discovery, and integrations, along with a proven track record of delivering enterprise-scale solutions.
Key Responsibilities
Job Responsibilities : Key Responsibilities - Lead ServiceNow development and manage monthly release cycles. - Collaborate with clients for requirement gathering, estimation, and solution design. - Manage a team of 5 developers; mentor junior staff and ensure best practices. - Handle instance cloning, upgrades, and integrations with third-party systems. - Configure workflows, service requests, and catalog items. - Design and customize Service Portals, layouts, forms, and plugins. - Responsible for Service Mapping activities and supporting Discovery processes. - Monitor service mapping results, reconcile anomalies, and ensure accuracy. - Work with Service Owners and SMEs to maintain reliable service maps. - Perform regular maintenance of modeled applications and trigger service reviews/audits. - Gather requirements and produce weekly/monthly status dashboards.
Skill Requirements
Skill Requirement : Required Skills & Qualifications - Minimum 6 years of experience in ServiceNow ITSM development, implementation and support. - Strong knowledge of ITIL processes and frameworks. - Hands-on experience with ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge). - Experience in Service Portal design and customization. - Proficiency in Service Mapping and Discovery tools. - Strong knowledge of integrations (Intune, SCCM, SAMP, etc.). - Excellent communication, stakeholder management, and leadership skills.
Other Requirements
Other Requirement : Preferred / Added Advantage - Experience with ServiceNow HRSD modules (case management, employee workflows, employee service portal). - ServiceNow certifications (ITSM, HRSD, ITOM). - Exposure to domain-separated instances and multi-region implementations. - Expertise in UI Policies, Data Policies, Business Rules, Client Scripts, REST APIs, UI Actions, Script Includes, ACLs, and GlideRecord.
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
