Administrator - Configuration Management
HCL Technologies
Job Summary
CMDB Configuration Management SME
Key Responsibilities
Manage End to End lifecycle of the CIs. Lifecyle management includes CI Creation, CI Updates and CI Decommission activities. Process workflows will be updated for Continuous Improvement activities, process audits, measurement, reporting and governance. Maintain an effective Configuration Management Database (CMDB) • Agreed attributes (manual vs discoverable) • Relationship between Business process/services with CI’s (on the business services/ processes agreed in design phase) Own and maintain (Yearly update) Standard Operating Procedure (SOP) for the process. Own & Maintain (Yearly update) operational runbook. Random data audit to check the completeness of data. Manage Data Audit & Governance processes to ensure Data integrity & accuracy are maintained. Prepare Regular Reporting on Configuration Management KPIs & measurement. Review reports on Configuration Management KPIs & measurement.
Skill Requirements
Configuration Management Process
Other Requirements
Good communication skill
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
