Track Lead (Support & Operations)
HCL Technologies
Operations, Customer Service
Job Summary
The Site Reliability Engineer (SRE) ensures the availability, performance, and reliability of cloud‑native SaaS platforms running on Microsoft Azure. The role focuses on observability, incident management, and automation, with Dynatrace as the primary monitoring and AIOps platform.
Key Responsibilities
Operate and support production workloads on Azure (AKS, Azure PaaS services) Implement and manage end‑to‑end observability using Dynatrace (metrics, logs, traces, baselines, alerts) Define and track SLIs, SLOs, and error budgets to drive reliability decisions Lead or participate in incident response, root cause analysis, and blameless postmortems Automate operational tasks using Infrastructure as Code (Terraform, ARM/Bicep, Helm) Collaborate with DevOps and engineering teams to improve deployment safety, resilience, and performance Support on‑call rotations and ensure continuous service improvement . Strong experience with Microsoft Azure, especially AKS and cloud networking\\\\r\\\\nHands‑on expertise with Dynatrace (services, PurePaths, dashboards, alerting)\\\\r\\\\nExperience operating Kubernetes‑based production systems\\\\r\\\\nSolid understanding of SRE principles (reliability, toil reduction, automation)\\\\r\\\\nExperience with incident management and troubleshooting distributed systems
Skill Requirements
Strong experience with Microsoft Azure, especially AKS and cloud networking Hands‑on expertise with Dynatrace (services, PurePaths, dashboards, alerting) Experience operating Kubernetes‑based production systems Solid understanding of SRE principles (reliability, toil reduction, automation) Experience with incident management and troubleshooting distributed systems
Other Requirements
Strong experience with Microsoft Azure, especially AKS and cloud networking Hands‑on expertise with Dynatrace (services, PurePaths, dashboards, alerting) Experience operating Kubernetes‑based production systems Solid understanding of SRE principles (reliability, toil reduction, automation) Experience with incident management and troubleshooting distributed systems
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
