Administrator - Network LAN/WAN
HCL Technologies
Job Summary
Key Responsibilities
2. Conduct Root Cause Analysis On Escalated Issues, Employing Diagnostic Tools And Methodologies To Identify Underlying Problems And Implement Effective Solutions.
3. Enhance Operational Efficiency By Updating And Managing The Knowledge Base, Documenting Resolutions, And Sharing Best Practices To Foster A Culture Of Continuous Improvement.
4. Train And Mentor New Team Members And Analysts, Facilitating Knowledge Transfer And Ensuring Adherence To Quality Standards And Company Policies.
5. Ensure Positive Customer Experience By Optimizing First Call Resolution Rates And Minimizing Case Reopens, Ultimately Aiming For High Customer Satisfaction (Csat) Scores.
Skill Requirements
2. Strong troubleshooting skills in network connectivity issues and performance optimization.
3. Familiarity with network monitoring tools and diagnostic software.
4. Ability to analyze complex issues and implement effective solutions independently.
5. Excellent communication skills for effective customer interaction and team collaboration.
6. Excellent hands-on experience on the following technologies:
7. Routing protocols � EIGRP, OSPF, BGP
8. LAN Switching � VLAN, VTP, STP, EtherChannel, CoS
9. WAN � MPLS, MPLS/VPN, MP-BGP
10. TCP/IP protocol suite, Quality of Service
11. Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
12. Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls
13. Data Center Architecture � Network, Server, Storage
Other Requirements
2. Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers at CIO, CXO level
3. Must be open for 24x7 environment
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
