SeniorAdministrator - CitrixVirtualDesktopsEssentials
HCL Technologies
Job Summary
- Proficient in managing Citrix XenApp and XenDesktop 6.x & 7.x solutions.
- Good Understanding of Citrix Provisioning Services PVS.
- How to install and upgrade PVS Servers, what is PVS boot process, and what services are required for PVS boot.
- Citrix Provisioning: How to update a vDisk – Versioning Method.
- Good working knowledge of Active Directory, DNS, DHCP and WINS
- Must have an extensive working experience with Citrix Provisioning Services 6.x & 7.x (PVS or MCS) in a VDI environment.
- Working experience with VDI solutions in multi-domain Active directory forest environment.
- Configuring and Managing Citrix Storefronts.
- Assigning & allocation of VDI to end users as per requirement
- Should be well verse with troubleshooting
- Working with Hyper V - Windows Patch Management in VDI environment.
- Managing NetScaler products(Basic knowledge of Citrix Netscaler)
- Citrix Product upgradation and Migration tasks including hotfix management.
- MS Patches deployment using WSUS or BigFix or SCCM.
- Problem and Change Management (Service Now) and SLAs
- Must have experience in creating and maintaining SOPs to run offshore operations.
- Person should be working as an Individual Contributor helping the team to setup Citrix Environment with Best Practices.
Key Responsibilities
- Experience in handling Escalated issues including coordination with multiple teams and vendor.
- (1.) To adhere to quality standards, regulatory requirements and company policies
- (2.) To provide support for on call escalations and doing incident & problem management
- (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team
- (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Skill Requirements
- 8+ Years of experience in Citrix Administration with both XenApp and XenDesktop with multiple sites and farms.
- Bachelor’s degree in Computer Science or Information Technology or a related discipline
- Open with 24/7 shift and good communication skills.
- Coming from a Strong Troubleshooting background.
Other Requirements
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
