Job Summary

Job Description : Job Description: Data Center FieldOps Technician (RunOps Technician)\\\\r\\\\nSummary\\\\r\\\\nThe Datacenter FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex problems in the industry.\\\\r\\\\nJob Duties and Responsibilities\\\\r\\\\nCabling & Termination\\\\r\\\\n● Support and complete all scheduled data center Moves/Adds/Changes (MACs).\\\\r\\\\n● Perform hardware installation MACs, including device labeling, power, and network cable connectivity.\\\\r\\\\n● Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix.\\\\r\\\\n● Manage assets, auditing, and daily work log/ticket tracking.\\\\r\\\\n● Provide smart-hands assistance within specified SLA response times (on-call duties may apply).\\\\r\\\\n● Maintain a safe and secure operating environment and report violations.\\\\r\\\\n● Maintain detailed documentation and record keeping.\\\\r\\\\n● Follow site security protocols, badging requirements, and data protection procedures.\\\\r\\\\n● Ensure proper logging, securing, and documentation of media storage devices.\\\\r\\\\n● Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools.\\\\r\\\\n● Coordinate equipment/material receiving, shipping, and RMA processing.\\\\r\\\\n● Provide vendor and security escorts as needed.\\\\r\\\\n● Perform general cleaning of floor, cabinet/rack surfaces, work benches, and other areas regularly.\\\\r\\\\n● Support standard and emergency operating procedures for the data center.\\\\r\\\\n● Provide status reporting on service availability, performance, and capacity utilization.\\\\r\\\\n● Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards.\\\\r\\\\n● Coordinate equipment installation and delivery schedules per project plans.\\\\r\\\\n● Perform on-call duties as needed.\\\\r\\\\nFiber Technician Specific Duties\\\\r\\\\n● Basic copper termination skills required.\\\\r\\\\n● Mount and install racks, patch panels, fiber optic hardware, and grounding.\\\\r\\\\n● Perform testing: continuity tests, use of volt-ohmmeter, troubleshoot cable issues, and use tone sets.\\\\r\\\\n● Install various fiber connectors (LC, SC, ST, FC, FDDI, SMA, MPO/MTP) for multi-mode and single-mode fiber.\\\\r\\\\n● Terminate simplex & duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber.\\\\r\\\\n● Install fan-out kits including buffer tubes.\\\\r\\\\n● Calculate end-to-end loss budgets per TIA/EIA standards.\\\\r\\\\n● Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers).\\\\r\\\\n● Perform testing using OTDR, Fluke, and EFXO.\\\\r\\\\n● Troubleshoot network issues using OTDR.\\\\r\\\\n● Perform mechanical and fusion splicing with all fiber cable types.\\\\r\\\\n● Perform building entrance splices, maintenance space, and direct buried splices.\\\\r\\\\nAdditional Requirements\\\\r\\\\n● 25% travel required.\\\\r\\\\n● Available to work shifts (8, 10, 12 hours), weekends, and holidays.\\\\r\\\\nPhysical and Mental Requirements\\\\r\\\\n● Self-motivated, positive, professional, and proactive in process improvements.\\\\r\\\\n● Promote company culture and mission.\\\\r\\\\n● Proficient with required tools.\\\\r\\\\n● Act as company liaison with customer representatives.\\\\r\\\\n● Strong problem-solving, critical thinking, and communication skills.\\\\r\\\\n● Ability to work at heights, off ladders, in confined spaces.\\\\r\\\\n● Lift up to 50 pounds and move up to 75 pounds.\\\\r\\\\n● Good color vision, ability to read small print, and recognize

Key Responsibilities

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Skill Requirements

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Other Requirements

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