Track Lead (Support & Operations)
HCL Technologies
Operations, Customer Service
Job Summary
Exchange Online (EXO) – Email Engineer – Tenant Migration (Quest Tool)
1. Administer and support Exchange Online during tenant‑to‑tenant migration projects.
2. Plan and execute mailbox migrations using Quest Migration tools.
3. Perform discovery and readiness assessments for mailboxes and mail flow.
4. Configure and validate connectors, transport rules, and mail routing.
5. Manage migration waves with minimal user disruption.
6. Monitor Quest migration jobs and troubleshoot mailbox issues.
7. Coordinate with business users for pre‑migration and post‑migration validation.
8. Handle shared mailboxes, resource mailboxes, and permissions migration.
9. Ensure mail flow continuity and data integrity throughout the migration.
10. Support security configurations including anti‑spam, anti‑phishing, and compliance.
11. Coordinate with Teams and SharePoint teams for dependency alignment.
12. Communicate migration timelines and user guidance clearly.
13. Maintain migration documentation, reports, and status updates.
14. Support post‑migration stabilization and user issue resolution.
15. Engage Quest and Microsoft support for complex migration issues.
Key Responsibilities
Exchange Online (EXO) – Email Engineer – Tenant Migration (Quest Tool)
1. Administer and support Exchange Online during tenant‑to‑tenant migration projects.
2. Plan and execute mailbox migrations using Quest Migration tools.
3. Perform discovery and readiness assessments for mailboxes and mail flow.
4. Configure and validate connectors, transport rules, and mail routing.
5. Manage migration waves with minimal user disruption.
6. Monitor Quest migration jobs and troubleshoot mailbox issues.
7. Coordinate with business users for pre‑migration and post‑migration validation.
8. Handle shared mailboxes, resource mailboxes, and permissions migration.
9. Ensure mail flow continuity and data integrity throughout the migration.
10. Support security configurations including anti‑spam, anti‑phishing, and compliance.
11. Coordinate with Teams and SharePoint teams for dependency alignment.
12. Communicate migration timelines and user guidance clearly.
13. Maintain migration documentation, reports, and status updates.
14. Support post‑migration stabilization and user issue resolution.
15. Engage Quest and Microsoft support for complex migration issues.
Skill Requirements
Exchange Online (EXO) – Email Engineer – Tenant Migration (Quest Tool)
1. Administer and support Exchange Online during tenant‑to‑tenant migration projects.
2. Plan and execute mailbox migrations using Quest Migration tools.
3. Perform discovery and readiness assessments for mailboxes and mail flow.
4. Configure and validate connectors, transport rules, and mail routing.
5. Manage migration waves with minimal user disruption.
6. Monitor Quest migration jobs and troubleshoot mailbox issues.
7. Coordinate with business users for pre‑migration and post‑migration validation.
8. Handle shared mailboxes, resource mailboxes, and permissions migration.
9. Ensure mail flow continuity and data integrity throughout the migration.
10. Support security configurations including anti‑spam, anti‑phishing, and compliance.
11. Coordinate with Teams and SharePoint teams for dependency alignment.
12. Communicate migration timelines and user guidance clearly.
13. Maintain migration documentation, reports, and status updates.
14. Support post‑migration stabilization and user issue resolution.
15. Engage Quest and Microsoft support for complex migration issues.
Other Requirements
Exchange Online (EXO) – Email Engineer – Tenant Migration (Quest Tool)
1. Administer and support Exchange Online during tenant‑to‑tenant migration projects.
2. Plan and execute mailbox migrations using Quest Migration tools.
3. Perform discovery and readiness assessments for mailboxes and mail flow.
4. Configure and validate connectors, transport rules, and mail routing.
5. Manage migration waves with minimal user disruption.
6. Monitor Quest migration jobs and troubleshoot mailbox issues.
7. Coordinate with business users for pre‑migration and post‑migration validation.
8. Handle shared mailboxes, resource mailboxes, and permissions migration.
9. Ensure mail flow continuity and data integrity throughout the migration.
10. Support security configurations including anti‑spam, anti‑phishing, and compliance.
11. Coordinate with Teams and SharePoint teams for dependency alignment.
12. Communicate migration timelines and user guidance clearly.
13. Maintain migration documentation, reports, and status updates.
14. Support post‑migration stabilization and user issue resolution.
15. Engage Quest and Microsoft support for complex migration issues.
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
