The Customer Efficiency and Intelligent Automation team in the Private Cloud Customer Center at SAP Enterprise Cloud Services (ECS) focuses on continuous enrichment of customer interactions through managing information channels and platforms, on-line environments, digital assets, governance and guidelines for customer engagement channels and communication approaches. The team coordinates and interfaces with internal SAP units to enhance and automate customer interactions and processes through AI, Machine Learning and lo-code/no-code Business Process Automation (e.g. workflows, RPA).

• Identify potential automation initiatives, by using business process analytics and intelligence, and working together closely with other teams at ECS
• Understand, analyze and design automation solutions using SAP iRPA and SAP Process Automation, the Microsoft Power Platform, and other tools
• Building prototypes and conducting PoCs and feasibility studies into automation potential
• Participate in demand prioritization and sprint planning,
• Create Business Requirements Documents,
• Create and maintain process models in e.g. SAP Signavio,
• Create functional and technical design documentation,
• Create and maintain testing documentation,
• Configure and maintain automated processes in SAP iRPA, SAP Process Automation, the Microsoft Power Platform, and other tools
• Execute deployment and performance testing,
• Pro-actively monitor the execution of automated processes to identify and remediate exceptions, and update the related tools,

You will define, create and maintain end-to-end process models in Signavio, support business process mining, and determine flows and tool usage. A key responsibility is pro-actively monitoring execution of automated processes to identify and remediate exceptions, and update the related tools.