Senior Analyst - English, French, Microsoft Windows
HCL Technologies
IT
Job Summary
(Language-Based – English)
First point of contact for end users, providing multilingual IT support, resolving incidents, and ensuring high customer satisfaction.
(Language-Based – French)
First point of contact for end users, providing multilingual IT support, resolving incidents, and ensuring high customer satisfaction.
Key Responsibilities
Responsibilities – (Language-Based – English)
• Handle inbound/outbound calls, chats, and emails in assigned language
• Log, classify, and prioritize incidents & service requests
• Provide first-level troubleshooting for: Windows OS, O365, VPN, Citrix, email, connectivity issues
• Follow knowledge base (KB) and standard operating procedures
• Escalate unresolved issues to L2 teams
• Ensure SLA compliance (response & resolution time)
• Maintain accurate ticket documentation
• Provide excellent customer service with cultural sensitivity
(Language-Based – French)
• Handle inbound/outbound calls, chats, and emails in assigned language
• Log, classify, and prioritize incidents & service requests
• Provide first-level troubleshooting for: Windows OS, O365, VPN, Citrix, email, connectivity issues
• Follow knowledge base (KB) and standard operating procedures
• Escalate unresolved issues to L2 teams
• Ensure SLA compliance (response & resolution time)
• Maintain accurate ticket documentation
• Provide excellent customer service with cultural sensitivity
Skill Requirements
Skill - (Language-Based – English)
• Fluency in assigned language (C1/C2 preferred) + English
• Basic IT troubleshooting knowledge
• Familiarity with ticketing tools (ServiceNow, Remedy, etc.)
• Good communication and customer handling skills
(Language-Based – French)
• Fluency in assigned language (C1/C2 preferred) + English
• Basic IT troubleshooting knowledge
• Familiarity with ticketing tools (ServiceNow, Remedy, etc.)
• Good communication and customer handling skills
Other Requirements
Experience -
0–3 years (freshers with language certification can be considered)
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
