Senior Analyst - English, French, Microsoft Windows
HCL Technologies
IT
Job Summary
(Language-Based – English)
First point of contact for end users, providing multilingual IT support, resolving incidents, and ensuring high customer satisfaction.
(Language-Based – French)
First point of contact for end users, providing multilingual IT support, resolving incidents, and ensuring high customer satisfaction.
Key Responsibilities
Responsibilities – (Language-Based – English)
| • Handle inbound/outbound calls, chats, and emails in assigned language
(Language-Based – French) • Handle inbound/outbound calls, chats, and emails in assigned language |
Skill Requirements
Skill - (Language-Based – English)
• Fluency in assigned language (C1/C2 preferred) + English
• Basic IT troubleshooting knowledge
• Familiarity with ticketing tools (ServiceNow, Remedy, etc.)
• Good communication and customer handling skills
(Language-Based – French)
• Fluency in assigned language (C1/C2 preferred) + English
• Basic IT troubleshooting knowledge
• Familiarity with ticketing tools (ServiceNow, Remedy, etc.)
• Good communication and customer handling skills
Other Requirements
Experience -
0–3 years (freshers with language certification can be considered)
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
