Senior Administrator - IBM MQ, IIB(ACE), RabbitMQ
HCL Technologies
Job Summary
Key Responsibilities
2. Perform Root Cause Analysis On Escalated Incidents, Documenting Findings And Action Plans To Prevent Recurrence And Improve Support Processes.
3. Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Robust Security Posture.
4. Contribute To Knowledge Base Management By Creating And Updating Documentation, Facilitating Training Sessions For New Team Members, And Coaching Analysts On Best Practices.
5. Enhance Customer Experience By Focusing On First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats To Maintain High Customer Satisfaction Levels.
Skill Requirements
2. Strong Analytical And Troubleshooting Skills For Resolving Complex Technical Issues.
3. Familiarity With Incident Management Processes And Tools To Ensure Efficient Ticket Resolution.
4. Excellent Communication Skills To Interact With Customers And Collaborate With Team Members Effectively.
Other Requirements
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
