SeniorAdministrator - Configuration Management
HCL Technologies
Job Summary
Configuration manager : Responsible for end‑to‑end ownership of Asset & Configuration Management operations, ensuring CMDB accuracy, integrity, and lifecycle management across all service providers. Drives audit compliance, data governance, and integration of configuration data with Incident, Problem, and Change Management processes, while enabling continuous improvement through KPI reviews, tooling enhancements, and stakeholder training.
Key Responsibilities
Owns day‑to‑day Service Request Catalogue operations, including requirement gathering, analysis, addition, modification, and retirement of service requests through defined Change Management processes.\r\nEnsures accurate design, configuration, testing, and delivery of Service Requests by coordinating with technical teams, managing UAT, validating workflows/SLAs, and maintaining high‑quality documentation and training materials.\r\nDrives continuous improvement and catalogue governance by analysing request trends, maintaining service and offering information, publishing catalogue updates, enabling user training, and ensuring reliable self‑service consumption through the ITSM platform.
Skill Requirements
Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. Coordination, negotiation, and persuasion skills\r\n Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills\r\n Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve\r\n Supervisory skills and the ability to leverage support from other parts of the organization\r\n Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level.\r\n Understanding of Technologies & ITSM Tool\r\n Coordination, negotiation, and persuasion skills\r\n
Other Requirements
1. Itil Foundation Certification Is Recommended
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
