Track Manager - IT Operations Management, RESTful API, Angular

HCL Technologies

HCL Technologies

Software Engineering, IT, Operations

Posted on May 28, 2026
Job Description
Track Manager - IT Operations Management, RESTful API, Angular
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Objectives: To be the key person to oversee the Technical operations and drive Service Delivery from a technical viewpoint for the customer’s IT estate. Roles & responsibilities : • Strong conceptual and practical knowledge in various technologies especially on Windows, VMware, Citrix, Storage and Backup technologies. Should have spent at least 5-7 years hands-on on these various technologies. • Strong theoretical knowledge in Databases (predominantly SQL) and Networking. Practical exposure desirable. • Strong knowledge in ITIL processes • Accomplishes IT operations making effective use of team members – required to evaluate, select & hire candidates for staffing the operations. Responsible for orientation, training, assigning, scheduling, coaching & counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Achieves IT operations operational objectives by maintaining current system; evaluating, recommending, testing and installing new technology; contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. • Meets IT operations financial objectives by forecasting requirements; assist for an annual budget; • Determines IT operations service requirements by analyzing needs of users/departments; prioritizing modifications to core system applications; resolves organizational conflict; developing and implementing documentation requirements for problem resolution. • Improves quality results by evaluating and upgrading processes; directing changes. • Provides information by collecting, analyzing, and summarizing data and trends in new technologies for Infrastructure architecture, capacity, and response time. • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. • Experience in designing solutions and preparing technical architecture documentation • Experience of managing schedules and logistics • Supervisory experience of various technical teams; Establishes goals and provides regular feedback to team members. • Excellent communication and organizational skills

Key Responsibilities

Objectives: To be the key person to oversee the Technical operations and drive Service Delivery from a technical viewpoint for the customer’s IT estate. Roles & responsibilities : • Strong conceptual and practical knowledge in various technologies especially on Windows, VMware, Citrix, Storage and Backup technologies. Should have spent at least 5-7 years hands-on on these various technologies. • Strong theoretical knowledge in Databases (predominantly SQL) and Networking. Practical exposure desirable. • Strong knowledge in ITIL processes • Accomplishes IT operations making effective use of team members – required to evaluate, select & hire candidates for staffing the operations. Responsible for orientation, training, assigning, scheduling, coaching & counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Achieves IT operations operational objectives by maintaining current system; evaluating, recommending, testing and installing new technology; contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. • Meets IT operations financial objectives by forecasting requirements; assist for an annual budget; • Determines IT operations service requirements by analyzing needs of users/departments; prioritizing modifications to core system applications; resolves organizational conflict; developing and implementing documentation requirements for problem resolution. • Improves quality results by evaluating and upgrading processes; directing changes. • Provides information by collecting, analyzing, and summarizing data and trends in new technologies for Infrastructure architecture, capacity, and response time. • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. • Experience in designing solutions and preparing technical architecture documentation • Experience of managing schedules and logistics • Supervisory experience of various technical teams; Establishes goals and provides regular feedback to team members. • Excellent communication and organizational skills

Skill Requirements

1. Excellent Skills In Designing And Integrating Rest/Soap Apis For EnterpriseScale Solutions.
2. Advanced Proficiency In Angularjs For Developing Dynamic Interfaces And Custom Dashboards.
3. Strong Understanding Of It Operations Management Concepts And Process Optimization.
4. Excellent Analytical And ProblemSolving Abilities, With A Proactive Approach To Continuous Improvement.
5. Advanced Ability To Mentor And Technically Lead Teams In Tools And Automation Projects.

Other Requirements

1. ServiceNow Certified Implementation Specialist � ITOM (recommended).
2. ServiceNow Certified Application Developer (optional but valuable).
3. ITIL Foundation Certification (optional but valuable)
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Benefits

At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:

Industry-benchmarked compensation

Best-in-class healthcare benefits

Personal time off

Maternity and paternity benefits

Access to skills / higher education programs/resources

Discounts on products and services via Benefit Box

Participate in CSR programs and live life with a purpose

Opportunities to grow and advance your career

Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.

See more open positions at HCL Technologies