Track Lead - Process Consulting, ServiceNow
HCL Technologies
Job Summary
Key Responsibilities
2. Analyze Client Requirements And Ensure That The Support Team Consistently Meets Client Expectations Through Proactive Engagement And Performance Management.
3. Lead And Mentor Project Teams Using Bmc Remedy, Ca Service Desk, And Avanti Tools, Ensuring Transparent Communication Of Project Goals And Fostering A Collaborative Environment.
4. Drive Innovation In Process Development By Implementing Best Practices And Leveraging Tools To Facilitate Organizational Progress And Continuous Improvement.
5. Provide Tailored Solutions That Align With Customer Needs And Operational Constraints, Utilizing Itil Frameworks To Achieve Significant Business Results.
Skill Requirements
2. Experience With Snow Administration And Support, Bmc Remedy, Ca Service Desk, And Avanti.
3. Excellent Problem-Solving And Analytical Skills With A Focus On Continuous Improvement.
4. Demonstrated Leadership Abilities, Including Team Mentoring And Effective Communication.
Other Requirements
2. Certifications In Bmc Remedy, Servicenow (Snow), Or Ca Service Desk Are Optional But Valuable
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
