SeniorAdministrator - Knowledge Mgmt
HCL Technologies
Job Summary
The ideal candidate should possess:
- Strong process knowledge of SD with minimum 2 years of experience
- Minimum 2 years of experience as Quality Analyst
- Candidate should have good Communication skills.
- Candidate should know how to use excel and presentation
- English B2 level
- Appropriate required language at B2 level or higher (refer to previous email)
Key Responsibilities
Daily audits followed by coaching and feedback
- Daily Analysis followed by coaching and feedback
- Publishing dashboard and trend of audit/analysis-weekly/monthly
- Tracking progress of agents
- Developing briefings basis common findings from audits/analysis fortnightly
- Coming up with Process Level Improvement along with taking those to closure
- Weekly/Monthly Technical Audit and CSAT review calls
Skill Requirements
Process Knowledge
- Communication skills
- MS Office knowledge
- Presentation skills
- Interpersonal Skills
- Excel Knowledge
Other Requirements
2. Knowledge Management Certification Is Optional But Valuable
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
