Job Summary

Skills Required 5-8 years for L2: Hands-on experience in 2 or more of the Vuln Assessment tools and Vuln. Lifecycle management \r\n\r\nWell conversant and experienced in Tenable Tool covering both VM & Policy compliance scanning. Tenable One Knowledge preferred. \r\n\r\nWorking knowledge in Qualys, Rapid7 & MS Defender. Certification Preferred. \r\n\r\nStrong knowledge and work experience in handling vulnerability assessment, CSPM on cloud-based architecture using Prisma cloud, Wiz.io etc \r\n\r\nOther tools knowledge pertaining to Attack Surface Management (ASM) will be preferred in addition. \r\n\r\nExperience in defining, implementing, and consulting for vulnerability management framework based on enterprise security. \r\n\r\nOverall knowledge in VM process and remediation Governance. Ability in working with the Business to effectively communicate the risks of identified vulnerabilities and recommend approach for addressing vulnerabilities. \r\n\r\nWorking knowledge in SNOW, threat monitoring tool and Risk based vulnerability assessment integration Platform like Kenna, RiskSense etc. \r\n\r\nDevelopment, revision, and maintenance of Standard Operating Procedures and other Operational Documents

The Sr. Support Administrator plays a crucial role in ensuring the seamless operation of security measures and technical support. This position is responsible for troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions, all while adhering to quality standards and regulatory requirements. By focusing on customer satisfaction and operational excellence, the role significantly contributes to the organization's overall security posture and client relationships.

Key Responsibilities

Skills Required 5-8 years for L2: Hands-on experience in 2 or more of the Vuln Assessment tools and Vuln. Lifecycle management \r\n\r\nWell conversant and experienced in Tenable Tool covering both VM & Policy compliance scanning. Tenable One Knowledge preferred. \r\n\r\nWorking knowledge in Qualys, Rapid7 & MS Defender. Certification Preferred. \r\n\r\nStrong knowledge and work experience in handling vulnerability assessment, CSPM on cloud-based architecture using Prisma cloud, Wiz.io etc \r\n\r\nOther tools knowledge pertaining to Attack Surface Management (ASM) will be preferred in addition. \r\n\r\nExperience in defining, implementing, and consulting for vulnerability management framework based on enterprise security. \r\n\r\nOverall knowledge in VM process and remediation Governance. Ability in working with the Business to effectively communicate the risks of identified vulnerabilities and recommend approach for addressing vulnerabilities. \r\n\r\nWorking knowledge in SNOW, threat monitoring tool and Risk based vulnerability assessment integration Platform like Kenna, RiskSense etc. \r\n\r\nDevelopment, revision, and maintenance of Standard Operating Procedures and other Operational Documents

1. Provide Advanced Technical Support By Utilizing Nessus And Vapt Tools To Troubleshoot And Resolve Complex Security Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Perform Detailed Root Cause Analysis On Escalated Incidents And Implement Robust Solutions To Address Technical And Security Issues, Enhancing The Overall Support Process.
3. Contribute To Knowledge Management By Updating The Knowledge Base And Conducting Training Sessions For New Team Members, Fostering A Culture Of Continuous Improvement.
4. Resolve Complex Support Tickets Within Agreed Slas While Collaborating With Cross-Functional Teams To Maintain Operational Efficiency And Strengthen Security Measures.
5. Ensure High Levels Of Customer Satisfaction And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopens, And Proactively Mitigating Security Threats.

Skill Requirements

Skills Required 5-8 years for L2: Hands-on experience in 2 or more of the Vuln Assessment tools and Vuln. Lifecycle management \r\n\r\nWell conversant and experienced in Tenable Tool covering both VM & Policy compliance scanning. Tenable One Knowledge preferred. \r\n\r\nWorking knowledge in Qualys, Rapid7 & MS Defender. Certification Preferred. \r\n\r\nStrong knowledge and work experience in handling vulnerability assessment, CSPM on cloud-based architecture using Prisma cloud, Wiz.io etc \r\n\r\nOther tools knowledge pertaining to Attack Surface Management (ASM) will be preferred in addition. \r\n\r\nExperience in defining, implementing, and consulting for vulnerability management framework based on enterprise security. \r\n\r\nOverall knowledge in VM process and remediation Governance. Ability in working with the Business to effectively communicate the risks of identified vulnerabilities and recommend approach for addressing vulnerabilities. \r\n\r\nWorking knowledge in SNOW, threat monitoring tool and Risk based vulnerability assessment integration Platform like Kenna, RiskSense etc. \r\n\r\nDevelopment, revision, and maintenance of Standard Operating Procedures and other Operational Documents

1. Advanced Proficiency In Nessus And Vapt Tools For Vulnerability Assessment And Penetration Testing.
2. Strong Analytical And Problem-Solving Skills With The Ability To Perform Root Cause Analysis.
3. Excellent Communication Skills To Effectively Convey Technical Concepts To Non-Technical Stakeholders.
4. Familiarity With Quality Standards And Regulatory Compliance In The Support Operations Domain.

Other Requirements

Relevant Certification

1. Optional But Valuable Certifications: Certified Ethical Hacker (Ceh), Offensive Security Certified Professional (Oscp)