Administrator - English, Latin, Windows
HCL Technologies
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Job Summary
Service Desk Staff(Job Description – Qualities and Skill, Tools and Technology usage)Qualities for staff include:• Accepts change and adapts easily• Learns quickly• Multi-tasks• Good temperament (patient, empathetic)• Problem-solver• Customer service approach• Accepts personal accountability• Self-motivated• Team player• Follows policies, procedures and guidelines• Continually improves• Calm under pressureSkills for staff include:• Communication – Listening, Writing, Verbal, Non-verbal, Questioning• Knowledge – Technical, Business, ITSM (useful)• Customer service – Troubleshooting, Problem solving• Increased numbers of incidents and service requests resolved• The potential to restore services faster• The potential to improve customer satisfaction• Provides an opportunity for analysts to educate customers to be more self-sufficient• Time management• Personal organizational skillsTools and Technology Usage include: Remote support, instant messaging, e-mail, chat to:• Restore the customer’s technology to a functioning state• Overcome communication barriers• Enhance the customer and service desk relationship• Improve first contact resolution rate• Reduce the number of escalated calls• Reduce lost customer productivity by reducing time to resolution
Key Responsibilities
Primary Skill: Technical Service Desk, English. Voice & Chat
Skill Requirements
Service Desk Staff(Job Description – Qualities and Skill, Tools and Technology usage)Qualities for staff include: Accepts change and adapts easily Learns quickly Multi-tasks Good temperament (patient, empathetic) Problem-solver Customer service approach Accepts personal accountability Self-motivated Team player Follows policies, procedures and guidelines Continually improves Calm under pressureSkills for staff include: Communication – Listening, Writing, Verbal, Non-verbal, Questioning Knowledge – Technical, Business, ITSM (useful) Customer service – Troubleshooting, Problem solving Increased numbers of incidents and service requests resolved The potential to restore services faster The potential to improve customer satisfaction Provides an opportunity for analysts to educate customers to be more self-sufficient Time management Personal organizational skillsTools and Technology Usage include: Remote support, instant messaging, e-mail, chat to: Restore the customer’s technology to a functioning state Overcome communication barriers Enhance the customer and service desk relationship Improve first contact resolution rate Reduce the number of escalated calls Reduce lost customer productivity by reducing time to resolution
Other Requirements
Service Desk Staff(Job Description – Qualities and Skill, Tools and Technology usage)Qualities for staff include:• Accepts change and adapts easily• Learns quickly• Multi-tasks• Good temperament (patient, empathetic)• Problem-solver• Customer service approach• Accepts personal accountability• Self-motivated• Team player• Follows policies, procedures and guidelines• Continually improves• Calm under pressureSkills for staff include:• Communication – Listening, Writing, Verbal, Non-verbal, Questioning• Knowledge – Technical, Business, ITSM (useful)• Customer service – Troubleshooting, Problem solving• Increased numbers of incidents and service requests resolved• The potential to restore services faster• The potential to improve customer satisfaction• Provides an opportunity for analysts to educate customers to be more self-sufficient• Time management• Personal organizational skillsTools and Technology Usage include: Remote support, instant messaging, e-mail, chat to:• Restore the customer’s technology to a functioning state• Overcome communication barriers• Enhance the customer and service desk relationship• Improve first contact resolution rate• Reduce the number of escalated calls• Reduce lost customer productivity by reducing time to resolution
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
This job is no longer accepting applications
See open jobs at HCL Technologies.See open jobs similar to "Administrator - English, Latin, Windows" Work in South Holland.