SME - Access/Rights Management Tool, Microsoft Windows
HCL Technologies
Job Summary
The Field Support Technician will primarily support users in an office environment, handling IT issues, asset inventory, imaging and refreshing, and troubleshooting common problems. Additionally, the technician will assist with audio and video equipment setup and maintenance.
Key Responsibilities
Provide on-site and remote technical support to users, addressing IT issues related to hardware, software, and network connectivity.
• Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
• Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
• Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
• Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
• Support live events by operating AV systems and addressing any technical issues that arise.
• Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
• Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
Skill Requirements
Maintain accurate records of support requests, resolutions, and equipment maintenance.
• Proven experience in providing IT support in an office environment.
• Strong problem-solving skills and attention to detail.
• Basic understanding of audio and video equipment and their functions.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to travel to various client locations as needed.
• Ability to lift and carry equipment up to 50 lbs.
Other Requirements
Familiarity with video conferencing platforms and common office tools and operating systems.
• Basic knowledge of networking and cabling.
• Experience with asset management software and IT service management tools.
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
