Job Summary

Responsibilities :- - Adhering to SLAs - Mentoring / Training Team Members - Handling tickets / requests - Perform root cause analysis - Troubleshooting technical issues - Defining processes and ensuring that the processes are adhered to - Oversees and is responsible for successful completion of Installation, configuration and migration - Ensure maximum uptime according to the SLA - Suggests new technologies and design changes - Monitoring and maintaining SLA requirements by the team members - Planning Backup/Restoration Strategy for 24x7 operation support - Suggesting patches/upgrades to maintain security level - Testing / Auditing/processes as required from time to time - Identify Skill gaps and plan for training / knowledge updating - Working on SNOW tickets (Incident/Change/Problem Management)

Key Responsibilities

1. Red Hat or Oracle Linux 7.x/8.x/9.x Administration and management. 2. User Account administration 3. File system and Printer administration 4. Patch installation and upgrades 5. Fine-tune the system for optimal performance 6. Troubleshooting OS and related issues 7. Knowledge of cloud environment (AWS/Azure/OCI) 8. Network knowledge and troubleshooting 9. Shell Scripting knowledge 10. Knowledge of Ansible

Skill Requirements

General Description \\\\r\\\\n \\\\r\\\\nResponsibilities :- \\\\r\\\\n- Adhering to SLAs \\\\r\\\\n- Mentoring / Training Team Members \\\\r\\\\n- Handling tickets / requests \\\\r\\\\n- Perform root cause analysis \\\\r\\\\n- Troubleshooting technical issues \\\\r\\\\n- Defining processes and ensuring that the processes are adhered to \\\\r\\\\n- Oversees and is responsible for successful completion of Installation, configuration and migration \\\\r\\\\n- Ensure maximum uptime according to the SLA \\\\r\\\\n- Suggests new technologies and design changes \\\\r\\\\n- Monitoring and maintaining SLA requirements by the team members \\\\r\\\\n- Planning Backup/Restoration Strategy for 24x7 operation support \\\\r\\\\n- Suggesting patches/upgrades to maintain security level \\\\r\\\\n- Testing / Auditing/processes as required from time to time \\\\r\\\\n- Identify Skill gaps and plan for training / knowledge updating \\\\r\\\\n- Working on SNOW tickets (Incident/Change/Problem Management) \\\\r\\\\n \\\\r\\\\nTechnical Requirements \\\\r\\\\n1. Red Hat or Oracle Linux 7.x/8.x/9.x Administration and management. \\\\r\\\\n2. User Account administration \\\\r\\\\n3. File system and Printer administration \\\\r\\\\n4. Patch installation and upgrades \\\\r\\\\n5. Fine-tune the system for optimal performance \\\\r\\\\n6. Troubleshooting OS and related issues \\\\r\\\\n7. Knowledge of cloud environment (AWS/Azure/OCI) \\\\r\\\\n8. Network knowledge and troubleshooting \\\\r\\\\n9. Shell Scripting knowledge \\\\r\\\\n10. Knowledge of Ansible \\\\r\\\\nSoft Skills \\\\r\\\\n \\\\r\\\\n- Excellent communication and conversation skills (Verbal and Written) \\\\r\\\\n- Good documentation skills \\\\r\\\\n- Should have a good customer handling skills \\\\r\\\\n- High level of acceptance \\\\r\\\\n- Can drive HCL’s value and its methodology \\\\r\\\\nShould have good communication and customer interaction skills. \\\\r\\\\nMust have aptitude and attitude to learn / work on new technologies. \\\\r\\\\n \\\\r\\\\nOther Skills / Experience \\\\r\\\\n \\\\r\\\\n- Worked on Production systems \\\\r\\\\n- Experience with OS, Installation, Upgrades and Patching \\\\r\\\\n- Working knowledge of cloud environment \\\\r\\\\n- Datacenter understanding \\\\r\\\\n- Knowledge of DevOps is a Plus \\\\r\\\\n \\\\r\\\\nYears of Experience \\\\r\\\\n \\\\r\\\\nTotal : 3- 6 Years of experience \\\\r\\\\nRelavant : 3+ years of hands-on experience and proficiency in managing and maintaining a medium/large environment (atleast 100-200 Servers) \\\\r\\\\n \\\\r\\\\nCertification requirements \\\\r\\\\n

Other Requirements