Senior Analyst(Del Ops (Non-Voice))
HCL Technologies
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Job Summary
Should have CRM/Cloud domain knowledge with minimum 2 years of experience. Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications. Resolve customer service issues and skillfully manage complex customer service problems. Actively participate in job related training. Complete assigned project responsibilities. Maintain individual performance related to SLA's.
Key Responsibilities
1. Respond To Customer Requests That Have Been Escalated From Tier 2 Support Analysts
2. Complete Assigned Project Responsibilities.
3. Answer Technical Questions, Solve Technical Problems, And Suggest Appropriate Workarounds Related To Supported Applications.
4. Actively Participate In Job Related Training
Skill Requirements
Other Requirements
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
This job is no longer accepting applications
See open jobs at HCL Technologies.See open jobs similar to "Senior Analyst(Del Ops (Non-Voice))" Work in South Holland.