Senior Engineer - Cisco TAC

HCL Technologies

HCL Technologies

Posted on May 28, 2026
Job Description
Senior Engineer - Cisco TAC
Chennai, Tamil Nadu

Job Summary

The Senior Engineer in Support & Operations plays a critical role in ensuring the seamless functionality of Backbone TAC Services. This position emphasizes the importance of maintaining high-quality code while providing exceptional client support and technical guidance. The role entails troubleshooting, enhancing existing features, and delivering solutions to meet both client and business needs effectively.

Key Responsibilities

1. Maintain Existing Backbone Tac Services Features By Troubleshooting Bugs, Addressing Ad-Hoc Requests, And Executing Enhancements Based On Client And Technical Team Requirements.
2. Provide Client Support By Monitoring Requirements, Presenting Data, Resolving Tickets, And Managing Day-To-Day Support Activities To Ensure Timely Delivery Of Assigned Tasks Aligned With Quality Standards.
3. Create And Enhance Documentation Related To Cmmi And Client Specifications, Ensuring Compliance With Best Practices And Standards.
4. Offer Technical Guidance And Mentorship To Junior Developers, Fostering A Collaborative Environment To Improve Skill Sets And Project Outcomes.

Skill Requirements

1. Strong Understanding Of Backbone Tac Services And Its Applications.
2. Familiarity With Coding Standards And Best Practices In Software Development.
3. Proficient In Troubleshooting And Problem Resolution Techniques.
4. Good Communication And Interpersonal Skills For Effective Client Interaction.

Other Requirements

1. Optional But Valuable Certifications: Itil Foundation, Cmmi Certification
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
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