Job Summary

7-9 years of experience in EPM Hyperion, ARCS/FCCS (On Premise)
Should have technical background with hands- on experience in Essbase/ Planning
Should be able to do Hyperion and Financial Reporting, Hyperion Interactive Reporting, Web Analyze
Implementing production break-fixes
Issue analysis/triaging
Minor Enhancements
Job monitoring, documentation
Willing to work in afternoon shifts IST and going beyond, weekend on call/night support, etc. based on the criticality and business urgency.
Ability to work in a fast-paced environment against tight deadlines
Strong analytical and problem-solving skills
Good communication skills and ability to work effectively in a team environment
Self-starter that will take ownership of assignments and drive to completion with minimal supervision
Good oral and written communication skills along with excellent interpersonal skills
Interest in new technologies and willingness to learn and work in support project

Key Responsibilities

1. To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
2. To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
3. To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
4. To provide technical assistance to the team members in resolving customer issues.
5. To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.

Skill Requirements

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Other Requirements

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