Senior Administrator - Windows Azure IaaS, Terraform
HCL Technologies
Job Summary
Job Description – Azure L2 Support Administrator
Role Summary
The Azure L2 Support Administrator provides advanced operational support for Microsoft Azure environments. The role focuses on incident resolution, service requests, monitoring, and operational maintenance, acting as an escalation point from L1 and ensuring platform stability, security, and performance as per agreed SLAs.
Key Responsibilities
Key Responsibilities
Azure Operations & Support
Handle L2 escalations for Azure infrastructure and platform services.
Support Azure IaaS and PaaS services including:
Virtual Machines (Windows/Linux)
Azure Storage (Blob, File, Disk)
Virtual Networks, Subnets, NSGs
Load Balancers and Application Gateways
Perform VM provisioning, resizing, patching, and decommissioning.
Troubleshoot performance, availability, connectivity, and access issues.
Incident, Problem & Change Support
Investigate and resolve Azure incidents within SLA timelines.
Support root cause analysis (RCA) for recurring or major incidents.
Execute approved changes (configuration updates, scaling, maintenance).
Support planned maintenance and patching activities.
Monitoring, Backup & Security
Monitor Azure resources using Azure Monitor, Log Analytics, alerts.
Manage and validate Azure Backup and Recovery operations.
Support identity and access management using Azure AD (RBAC, service principals).
Assist with security and compliance controls as defined by policies.
Documentation & Reporting
Update runbooks, SOPs, and knowledge articles.
Provide operational reports and service health updates.
Coordinate with L3 teams and vendors for complex issues.
Skill Requirements
Required Skills & Experience
Technical Skills
Strong handson experience with Microsoft Azure administration.
Working knowledge of:
Azure VM, VNet, NSG, Storage
Azure AD & RBAC
Backup & Restore
Experience with ticketing tools (ServiceNow or equivalent).
Process & Soft Skills
ITIL knowledge (Incident, Change, Problem Management).
Good troubleshooting and analytical skills.
Ability to work in shiftbased / remote support environments.
Shape
Experience & Qualifications
3–6 years of Azure infrastructure support experience.
Azure Administrator certification (AZ104) – preferred.
Other Requirements
Other Requirement : SL 61/62 Lot-5 Server SME
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
