Sr Subject Matter Expert (Support&Ops)

HCL Technologies

HCL Technologies

Operations, Customer Service

Posted on May 28, 2026
Job Description
Sr Subject Matter Expert (Support&Ops)
Chennai, Tamil Nadu

Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA, quality norms and ensure positive customer satisfaction and contribute to EN business creation.

Key Responsibilities

Mainframe Security Administrator.

IBM Mainframe- RACF

Note: Also good to have experience in RACF and ACF2/ TOP Secret Security Products. Minimum 8 + years of experience required.

Minimum requirements for this position include:

  • Good Experience in RACF Administration – Mainframe Subsystems and DB2 in an IBM mainframe environment:
  • Creating and maintaining users and security groups.
  • Adding users to, and removing users from, security groups.
  • Proficiency in Microsoft Outlook, Excel and Word.
  • Additional consideration will be given to candidates with experience in: TSO/CLIST script execution on IBM z/OS.
  • Account and Access Management: Sets up new profiles, creates and
    updates access permissions and system policies and maintains user
    accounts. Defines procedures for user access to systems environment.
  • System Security: Maintains system security by checking logs for issues
    such as attempted intrusion. Installs security software and/or security-
    related patches. Reports security issues when appropriate.

Daily Duties and Responsibilities

  • Reviewing user provisioning requests for completeness, accuracy, audit compliance, clarity of intent, and proper approvals.
  • Granting access to an application or data store based on the provisioning request.
  • Documenting the access granted.
  • Communicating the credentials back to the customer.
  • Closing the request.
  • Responding to status requests and other customer communications.
  • Coordinating activities with other provisioning agents and with management.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Benefits

At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:

Industry-benchmarked compensation

Best-in-class healthcare benefits

Personal time off

Maternity and paternity benefits

Access to skills / higher education programs/resources

Discounts on products and services via Benefit Box

Participate in CSR programs and live life with a purpose

Opportunities to grow and advance your career

Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.