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The Track Lead for Support & Operations is a pivotal role focused on managing and optimizing operational processes within Oracle Exadata and Database Administration. This position emphasizes continuous improvement, problem-solving, and effective team management to ensure client satisfaction and adherence to service level agreements (SLAs).

Key Responsibilities

1. Enhance Operational Systems By Implementing Oracle Exadata Solutions That Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes To Support Organizational Planning.
2. Collaborate With Clients To Gather Requirements And Ensure That The Support Team Effectively Meets Client Expectations Through Proactive Communication And Timely Resolution Of Issues.
3. Lead And Mentor The Project Team By Fostering A Culture Of Transparency, Ensuring That Project Goals Are Clearly Communicated And Aligned With Organizational Objectives.
4. Introduce Innovative Ideas And Process Improvements Using Oracle Database Administration Best Practices To Drive Overall Organizational Progress And Operational Efficiency.
5. Provide Tailored Solutions That Align With Customer Needs, Leveraging Oracle Technologies To Achieve Business Results And Enhance Service Delivery.

Skill Requirements

1. Proficiency In Oracle Exadata And Oracle Database Administration, Demonstrating Solid Understanding And Application Of Best Practices.
2. Familiarity With Operational Management Principles And Methodologies.
3. Strong Problem-Solving Skills And Ability To Implement Continuous Improvement Initiatives.
4. Excellent Communication And Leadership Abilities To Mentor And Empower Teams.

Other Requirements

1. Optional But Valuable: Oracle Database Administrator Certified Professional (Ocp)

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Benefits

At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:

Industry-benchmarked compensation

Best-in-class healthcare benefits

Personal time off

Maternity and paternity benefits

Access to skills / higher education programs/resources

Discounts on products and services via Benefit Box

Participate in CSR programs and live life with a purpose

Opportunities to grow and advance your career

Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.

See more open positions at HCL Technologies

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About us

Work in Rotterdam – The Hague is collaborative effort between public entities, focused on facilitating the contact between companies with open positions located in our region and qualified international professionals. Our mission is to attract top talent to the Greater Rotterdam – The Hague area in the Netherlands and work together on creating a better, greener, smarter, cleaner and healthier world.