SeniorAdministrator - Monitoring Tools, Event Monitoring
HCL Technologies
Administration
Job Summary
The iObserve L2 Support Engineer is responsible for Level‑2 operations and support of the iObserve observability platform, including monitoring, alert analysis, and incident resolution. The role involves device onboarding, threshold tuning, dashboard validation, and root cause analysis across network and hybrid infrastructure. The engineer works closely with L1 teams, AIOps, Network, and ITSM to ensure monitoring accuracy and operational stability. They also contribute to SOP adherence, continuous improvement, and BAU readiness activities.
Key Responsibilities
The iObserve L2 Support Engineer is responsible for Level‑2 operations and support of the iObserve observability platform, including monitoring, alert analysis, and incident resolution. The role involves device onboarding, threshold tuning, dashboard validation, and root cause analysis across network and hybrid infrastructure. The engineer works closely with L1 teams, AIOps, Network, and ITSM to ensure monitoring accuracy and operational stability. They also contribute to SOP adherence, continuous improvement, and BAU readiness activities.
Skill Requirements
2. Strong Understanding Of It Support Processes And Incident Management Frameworks.
3. Familiarity With Security Best Practices And Technical Troubleshooting Methodologies.
4. Excellent Analytical And Problem-Solving Skills, With The Ability To Work Under Pressure.
5. Effective Communication And Collaboration Skills To Liaise With Multiple Support Teams.
Other Requirements
The iObserve L2 Support Engineer is responsible for Level‑2 operations and support of the iObserve observability platform, including monitoring, alert analysis, and incident resolution. The role involves device onboarding, threshold tuning, dashboard validation, and root cause analysis across network and hybrid infrastructure. The engineer works closely with L1 teams, AIOps, Network, and ITSM to ensure monitoring accuracy and operational stability. They also contribute to SOP adherence, continuous improvement, and BAU readiness activities.
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
