Job Summary

Job Description: Digital Journey Tester

Role Overview
The Digital Journey Tester will play a critical role in ensuring our digital solutions deliver seamless, business-aligned experiences for customers and staff. This role is responsible for designing and executing test cases that validate end-to-end journeys, focusing on business requirements, customer experience, and operational outcomes across Commercial Banking (CMB).

Key Responsibilities

Key Responsibilities

• Design and execute comprehensive test cases covering full customer and staff journeys, including both positive and negative flows.
• Collaborate with business stakeholders to understand requirements and translate them into journey-based testing scenarios.
• Identify, document, and help resolve defects impacting business processes, customer experience, or operational efficiency.
• Ensure testing covers end-to-end business outcomes, not just technical system connectivity, or code-level automation.
• Work closely with product owners, business analysts, and developers to ensure solutions meet business needs and regulatory standards.
• Provide clear feedback and recommendations to improve digital journeys and business processes.
• Support test automation where appropriate but maintain focus on business-aligned testing and journey coverage.

Skill Requirements

Required Skills & Experience

• Proven hands-on experience designing and executing test cases for digital solutions.
• Strong understanding of business requirements and ability to align testing to customer/staff journeys and end-to-end outcomes.
• Experience identifying and resolving defects, with a focus on business impact.
• Familiarity with Commercial Banking (CMB) processes and products preferred; experience in retail banking is a plus but not sufficient.
• Ability to design test scenarios covering both positive and negative flows, including unhappy paths and process exceptions.
• Excellent communication and collaboration skills, with the ability to work across business and technology teams.
• Experience with test automation tools is beneficial but must be complemented by business-focused testing.

What We’re Looking For

• A tester who goes beyond technical validation to ensure business requirements and customer journeys are fully covered.
• Someone who can identify gaps in process flows and proactively suggest improvements.
• A collaborative team player who can bridge the gap between business and technology.

Other Requirements