SeniorAdministrator - Access/Rights Management Tool, Microsoft Windows
HCL Technologies
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Job Summary
| Your initial focus will be on the daily management and monitoring of the current environment with a strong focus on maximizing and ensuring efficiency across the infrastructure. You will also be required to support new and innovative projects as they arise involving plenty of internal stakeholder exposure.
You will;
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Key Responsibilities
2. Conduct Thorough Root Cause Analyses For Escalated Incidents, Implementing Effective Solutions To Address Underlying Technical And Security Issues.
3. Drive Value-Added Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And A Robust Security Posture.
5. Enhance Customer Experience And Maintain High Csat Scores Through First Call Resolution, Minimizing Case Rejections And Reopens, While Proactively Mitigating Security Threats.
Skill Requirements
- 8+ years’ experience in a similar administration/support role
- 8+ years’ experience of working with patch management tools (SCCM, WSUS)
- 8+ years’ experience of managing VMware environments including SRM
- PowerShell scripting experience
- Windows Server Operating Systems (2003-2022)
- Active Directory, Domain Controllers, Group Policy, DNS and DHCP for multiple Windows domains
- Experience of administering MS Exchange and messaging
- Ability to work on own initiative and within a team both face-to-face and virtually
- Proven analytical and problem resolution skills with the ability to work under pressure
Other Requirements
BSc Computer Science or similar discipline
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
