Senior Support Engineer
HCL Technologies
Customer Service
Job Summary
Roles:
• On-site service of the production (tester) system at the customer OSAT factories, include the downtime trouble shooting, jam recover, utilization improvement.
• Performing the new system installation / upgrade or Service .
• Data collection and data first level analysis to find the issues root causes such as the mechanical, electrical and automation problems
• Daily on duty reporting of the major issues to the team.
• Preventative maintenance per guidelines periodically.
• Issues reporting and escalations internally.
• attend weekly 3-way meeting between customer, OSAT.
Requirement
• Bachelor’s degree in electronics / semiconductor areas
• Familiar in automation testing, with automation equipment & testers maintenance experience is preferred
• Rich skills to do the Automation logs, testing logs analysis
• Can communicate in English fluently both in writing and talking, can communicate by Chinese is preferred
• Strong reporting skills to use MS office, especially to use PPT
• Strong communication skills and teamwork skills
• Able to business trip occasionally both in domestic and abroad.
• Able to accept the shift work or Overtime work if needed.
• Strong skills to do the timing, ownership, and priority management.
Key Responsibilities
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas
Skill Requirements
Other Requirements
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
