Job Summary

Cloud (Data Center) Site Service Engineer
Contractor will provide a Cloud (Data Center) Site Service Engineer, which will meet, but is not limited to the following:
• 3-5 years of experience on Data Center Services including managing servers, storage, backup and network devices
• Provide Smart Hands support at data center site including 24/7 emergency high touch requests
• Responsible for the on-site management of Colocation Data Centers COLO/DC contractors, sub-contractors and vendors,
ensuring that all work performed is in accordance with established practices, procedures and local legislation

Key Responsibilities

1. Provide Technical Support For Azure Security And Palo Alto Solutions By Diagnosing Issues, Implementing Fixes, And Ensuring Compliance With Quality Standards And Regulatory Requirements.
2. Conduct Root Cause Analysis For Escalated Support Tickets, Utilizing Azure Active Directory And Cloud Security Tools To Identify Underlying Problems And Develop Effective Solutions.
3. Facilitate Knowledge Management Activities By Updating And Maintaining The Knowledge Base, Ensuring That Documentation Reflects Current Best Practices And Solutions.
4. Coach And Train New Analysts On Operational Procedures And Security Practices Related To Azure And Palo Alto, Enhancing Team Capabilities And Performance.
5. Resolve Support Tickets Within The Agreed Service Level Agreements (Slas), Ensuring Timely Responses And Effective Resolution To Enhance Customer Satisfaction And Minimize Ticket Reopens.

Skill Requirements

• Monitoring and reporting – Alarms, Fire, Mechanical, Capacity (Power and Usage), and Environment – Humidity/ Temperature
• OE Assessment and Corrections
• Physical Server Installation Ops (Racking, Network Patching, Power, and Remote Management)
• SAN Fiber Management, SOP, JSA, BCP, Emergency Response documented procedures
• Generate change management requests and incident management tickets for Data Center facility
• Management of the Data Center in the provision of infrastructure and inventory asset management
• Review COLO/DC contract compliance and ensure all SLAs are achieved
• Business interface with COLO/DC Management for day to day operational requirements
• Manage COLO/DC to resolve of any infrastructure engineering issues

Other Requirements

System unable to allows to initiate the demand on Attrition for given resource- 51911134

Job Responsibilities • Arranging periodic and ad hoc servicing/repair and Preventive Maintenance Schedules • Physical intervention (electrical/mechanical) maintenance • Reacting to alarms (BMS or Plant type alarms) • Responding to reports that environmental conditions are out of bounds • Adding/changing/removing device - ILO, remote managed power, and Asset Tracking • Manage and Maintain the DC inventory and DCIM Tool • Break Fix for IT Gear in Data Center • Cable Mining and Inspection, device labeling, cable tracking and troubleshooting • Capacity Management - Monitoring, Remediation, Planning and Maintenance

JD-Cloud (Data Center) Site Service Engineer Contractor will provide a Cloud (Data Center) Site Service Engineer, which will meet, but is not limited to the following: • 3-5 years of experience on Data Center Services including managing servers, storage, backup and network devices • Provide Smart Hands support at data center site including 24/7 emergency high touch requests • Responsible for the on-site management of Colocation Data Centers COLO/DC contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures and local legislation • Arranging periodic and ad hoc servicing/repair and Preventive Maintenance Schedules • Physical intervention (electrical/mechanical) maintenance • Reacting to alarms (BMS or Plant type alarms) • Responding to reports that environmental conditions are out of bounds • Adding/changing/removing device - ILO, remote managed power, and Asset Tracking • Manage and Maintain the DC inventory and DCIM Tool • Break Fix for IT Gear in Data Center • Cable Mining and Inspection, device labeling, cable tracking and troubleshooting • Capacity Management - Monitoring, Remediation, Planning and Maintenance • DC Compliance controls - test, document, track execution, evidence repository, matrix, and SOX compliance process • DC Visitor Access Process and record • Decommission IT equipment • Environmental Infrastructure Alert monitoring of the DC Facility • Maintain the DC Floor Space (Housekeeping, including dust removal, vacuuming, subfloor cleaning, combustible walk through, etc.) • Infrastructure changes: interact with provider, schedule, CRQ, and execution • Inside the IT Container - Audit and validation of environment to ensure it meets infrastructure requirements and data center standards (e.g. Capacity / Temp / Humidity / Air Conditioning) • Intelligent PDU maintenance - firmware upgrades • Inventory - Defining requirements for patch cords, power cables, consumables (label tags, cable ties, label tape, hook-loop ties, etc.) • Monitoring and reporting – Alarms, Fire, Mechanical, Capacity (Power and Usage), and Environment – Humidity/ Temperature • OE Assessment and Corrections • Physical Server Installation Ops (Racking, Network Patching, Power, and Remote Management) • SAN Fiber Management, SOP, JSA, BCP, Emergency Response documented procedures • Generate change management requests and incident management tickets for Data Center facility • Management of the Data Center in the provision of infrastructure and inventory asset management • Review COLO/DC contract com