Support Lead
HCL Technologies
Customer Service
Job Summary
Key Responsibilities
- Own advanced technical support for business‑critical applications, network, and infrastructure components, acting as the final escalation point for complex issues
- Plan and execute Cisco network device upgrades, including OS upgrades for Catalyst 9300/9500, ISR 4000, and Nexus 9000 platforms
- Support enterprise‑wide TACACS+ over TLS 1.3 enablement, covering approximately 534 RCMIN devices
- Perform certificate deployment to Cisco ISE and target network devices, ensuring secure authentication and compliance
- Execute and validate configuration pushes to Cisco ISE and supported devices, coordinating changes through approved processes
- Conduct root cause analysis, documentation, and preventive actions to improve stability, security posture, and operational maturity
Skill Requirements
Other Requirements
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
