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Voice Network Engineer

HCL Technologies

HCL Technologies

Other Engineering, IT
Posted on Nov 26, 2025

Voice Network Engineer

Qualification Required

  • Taking care of Availability and monitoring / troubleshooting of all Nice Call Recording servers and troubleshooting/ working with end users and ability to join and troubleshoot /coordinate for Major Incident calls along with the Client.

Roles and Responsibilities

  • Working on Incidents, Requests, and Client specified Tasks as per SLOs.
  • Maintain Compliance and SLA timelines with all the tasks.

Technical Expertise

  • Nice Call Recording / Contact Center Environment / Network Voice.

Required Skills

  • Cisco networks