Tower Lead-Intune,SCCM/SMS

Florida

USA

No. of Positions

1

Job Description (Posting).

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Tower Lead-Intune,SCCM/SMS

Job Summary
The Tower Lead for Support & Operations plays a critical role in ensuring the seamless delivery of services and support, focusing on the effective management of escalations and operational processes. This position is vital for upholding service quality, driving customer satisfaction, and implementing improvement initiatives that align with organizational goals. (1.) Key Responsibilities
1. Drive Revenue Generation By Implementing Effective Strategies And Optimizing Service Delivery Through Sccm/Sms And Intune To Meet Tower-Level Financial Targets.
2. Ensure Timely Closure Of Escalations And Crisis Management By Adhering To Established Sla Norms, Utilizing Client Lifecycle Management Tools To Track And Resolve Issues Efficiently.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Compliance With The Service Level Agreement (Sla) And Statement Of Work (Sow) Using Directory Services For Accurate Data Management.
4. Foster Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Quality And Responsiveness, Leveraging Ms Enterprise Mobility Suite Capabilities.
5. Lead The Implementation Of The Profit Improvement Plan (Pip) By Identifying And Executing Automation Opportunities And Self-Driven Initiatives That Enhance Operational Efficiency And Service Delivery.

Skill Requirements
1. Proficiency In Sccm/Sms For Client Management And Support Operations
2. Strong Understanding Of Intune And Its Integration With Enterprise Mobility Solutions
3. In-Depth Knowledge Of Client Lifecycle Management Processes And Tools
4. Familiarity With Directory Services And Their Application In Operational Support
5. Ability To Analyze And Validate Operational Reports To Ensure Service Compliance

Certification
1. Optional But Valuable: Microsoft Certified: Modern Desktop Administrator Associate
2. Optional But Valuable: Itil Foundation Certification

Employee Group

Business Line FT

City

Florida

Entity

INFRA

Auto req ID

1607791BR

Expected Date of Closure

20-Nov-2025

Pay Range Minimum

64000

Pay Range Maximum

120000

Skill (Primary)

DWP-WPE-CLIENT LIFE CYCLE MANAGEMENT

Skill Level 3 (Secondary Skill 1)

DWP-WPE-CLIENT LIFE CYCLE MANAGEMENT

Skill Level 3 (Secondary Skill 2)

DWP-WPE-CLIENT LIFE CYCLE MANAGEMENT

Skill Level 3 (Secondary Skill 3)

DWP-WPE-CLIENT LIFE CYCLE MANAGEMENT