Support Analyst

Sofia

3-5 Years

Bulgaria

Job Family

Delivery Enablement (DPO)

No. of Positions

1

Job Description (Posting).

Able to work independently and efficiently to meet defined SLA | Responsible for meeting productivity matrices and quality standards as per defined quality norms | Attendance | Training & Self Development | Team Player | | | (1.) Key Responsibilities
1. Conducts Thorough Analysis To Identify Existing Issues Within Business Operations, Aiming To Enhance Overall Efficiency.
2. Optimizes Workflows By Developing, Implementing, And Overseeing Solutions, Improvements, And Enhancements Tailored To Project Needs.
3. Generates Detailed Reports And Comprehensive Analyses To Inform Decision-Making And Drive Process Improvements And Functional Upgrades Within The Assigned Project.
4. Collaborates Cross-Functionally With Various Teams To Ensure Seamless Integration Of Enhancements And To Maximize Project Outcomes.
5. Utilizes Advanced Analytical Tools And Methodologies To Continuously Monitor Performance Metrics And Suggest Strategic Initiatives For Ongoing Optimization.

Qualification

BCom

Employee Group

Business Line FT

Entity

BSERV

Auto req ID

1598018BR

Expected Date of Closure

01-Oct-2025

Reporting Manager Designation

ASSOCIATE MANAGER

Skill (Primary)

Domain Competencies-Finance-Receivables