Support Lead - Database Support

California

7-9 Years

USA

Job Family

Support

No. of Positions

1

Job Description (Posting).

Provide end-to-end support for lab setup, including hardware and software configurations, to support various testing and operational needs.Handle tasks related to physical network infrastructure, such as cabling, connectivity, and hardware installation, ensuring seamless communication and functionality across network devices and servers.Oversee and resolve power and cooling issues within the lab environment, ensuring optimal operational conditions. This includes monitoring, troubleshooting, and implementing solutions to maintain system stability and efficiency. (1.) Key Responsibilities
1. Troubleshoot And Resolve Critical And Complex Support Tickets Using Product Support Methodologies, Ensuring Timely And Effective Solutions For Customer Issues.
2. Conduct Hands-On Root Cause Analysis For Critical Faults, Documenting Findings And Recommending Actionable Solutions To Prevent Recurrence.
3. Implement Preventive Measures And Best Practices To Minimize Future Defects And Enhance System Reliability And Performance.
4. Provide Technical Guidance And Assistance To Team Members In Resolving Customer Issues, Fostering A Collaborative Environment For Knowledge Sharing.
5. Execute Continuous Improvement Activities By Analyzing Support Processes, Identifying Areas For Enhancement, And Implementing Strategies To Improve Team Performance And Customer Satisfaction.Skill Requirements
1. Strong Understanding Of Product Support Processes And Methodologies.
2. Proficient In Troubleshooting And Resolving Technical Issues Across Various Product Lines.
3. Solid Analytical Skills For Conducting Root Cause Analysis And Identifying Improvement Opportunities.
4. Excellent Communication And Interpersonal Skills For Effective Collaboration With Team Members And Customers.
5. Familiarity With Support Ticketing Systems And Customer Relationship Management Tools.Certification
1. Itil Foundation Certification Is Optional But Valuable For This Role.
2. Certifications In Relevant Product Support Technologies Are Also Recommended.

Qualification

B-Tech

Employee Group

Business Line FT

City

Others

Entity

CSW

Auto req ID

1612068BR

Expected Date of Closure

18-Nov-2025

Pay Range Minimum

66000

Pay Range Maximum

101000

Skill (Primary)

Technical Skills (ERS)-Other Technical Skills-Product Support (L1-L2-L3)