Twr Lead-ProcessMgr,ITIL,SNOWAdmin/Supp

Florida

USA

No. of Positions

1

Job Description (Posting).

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Service Management Process Lead
SM Process Lead should take over the Management Process right after the transition stage and own process maturity work on continual basis working closely with customer’s Process Managers and Owners.

i) Should have strong understanding of ITIL Processes and must have worked as Process Manager for at least two or more ITIL Processes like Incident, Change Management, Asset & Configuration Management. Knowledge of Incident & Change Management is a must.
ii) Process Maturity & Continual Service Improvement
iii) Process Effectiveness and Process Governance Responsibilities
iv) Process Awareness, Training and compliance responsibilities
a. Provide detailed training along with the reference material to the process execution staff from various technical domains on their specific responsibilities, records and communication that they must generate
b. Communicate to the resolving groups, the importance of specific process activities and how they can be best executed along with the information that they must log and update in the tools
c. Periodically audit the process transactions and records in order to identify and process compliance issues and initiate corrective actions
v) Should also be able to handle the work of Configuration Manager

Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Employee Group

Business Line FT

Entity

INFRA

Auto req ID

1590240BR

Expected Date of Closure

04-Sep-2025

Pay Range Minimum

64000

Pay Range Maximum

120000

Skill (Primary)

Cloud Services-Processes-IT Process Engineering

Skill Level 3 (Secondary Skill 1)

Cloud Services-SERVICENOW-FUNCTIONAL CONSULTANT

Skill Level 3 (Secondary Skill 2)

Cloud Services-Platform Engineering-ITSM Platform

Skill Level 3 (Secondary Skill 3)

Cloud Services-Platform Engineering-ITSM Platform

Skill Level 3 (Secondary Skill 4)

Cloud Services-Platform Engineering-ITSM Platform

Skill Level 3 (Secondary Skill 5)

Cloud Services-Platform Engineering-ITSM Platform