Do you have proven experience leading a team of HR professionals? Are you a service oriented and inspirational HR manager who is focussed at delivering results? Join our HR team at FMO, the Dutch Development Bank!

Your Role

In this role, you combine strategic leadership with a hands-on approach to enhance HR services, optimize operational efficiency, and drive talent acquisition strategies in an increasingly digital and data-driven HR environment. The ideal candidate has a strong track record of optimizing service delivery and operational processes (in HR or a comparable function), a solid understanding of talent acquisition dynamics, and a passion for driving operational excellence. You will lead both the HR Services team (5 FTEs) and the Talent Acquisition (TA) team (5 FTEs), ensuring they meet operational objectives and continuously improve processes to elevate the candidate and employee experience.

Responsibilities Include:

• Leading and mentoring a diverse team of HR professionals (HR Services & Talent Acquisition), fostering a culture of continuous improvement, high performance, and close collaboration across the two functions.
• Translating FMO’s organizational strategy into annual objectives for the HR Services and TA teams, ensuring their goals align with broader company priorities and are successfully achieved.
• Spearheading FMO’s Talent Acquisition strategy – overseeing the hiring funnel, employer branding, talent pipelining, and the end-to-end recruitment process – while empowering the TA team to attract and secure top talent.
• Overseeing the design, development, and execution of key HR operational processes (e.g. onboarding through offboarding and critical employee life-cycle touchpoints) in line with our HR transformation roadmap, continuously improving efficiency and employee experience.
• Driving change management initiatives to ensure successful adoption and utilization of new HR systems and processes – including full integration of our People Portal into daily operations – so that self-service and digital workflows become a natural part of HR service delivery.
• Championing robust HR data management and governance. You will ensure high data integrity and security, leverage HR analytics to guide decision-making, and uphold strong internal controls and compliance (e.g. GDPR, audit standards) across all HR operational activities.
• Developing and owning HR metrics and dashboards, using data-driven insights into talent, engagement, and workforce trends to inform people strategy and improve decision-making by HR and business leaders.
• Planning and overseeing HR projects and continuous improvement initiatives, delivering them on time and within budget while meeting quality standards. This includes close project management of any service enhancements or system upgrades.
• Ensuring that all HR operational services (from payroll administration to case management) adhere to FMO’s policies, procedures, and legal requirements. You will establish and enforce rigorous control measures and quality checks within the team to maintain compliance and mitigate operational risks.
• Partnering with HR Business Partners, Talent & Development, Compensation & Benefits, and other business stakeholders to set service level agreements, define KPIs and performance benchmarks, and drive collaboration across (HR) functions for integrated people solutions.

Our Offer

• The gross yearly salary ranges from EUR 130K–145K for a 40-hour work week, including holiday allowance. This depends on relevant experience and background.
• We offer meaningful and impactful work in an international working environment.
• 31 days of holiday.
• Flexible work arrangements and hybrid ways of working may be considered, subject to team requirements.
• A 24/7 NS transport card and an individual training budget.
• Our offices are a 5-minute walk from Laan van NOI station in The Hague.

For more information, please visit our website Secondary Benefits - FMO

Your Team

At FMO, our success comes directly from our people. The HR Management Team’s vision is to foster a work environment that empowers employees to reach their full potential, build meaningful careers, and make an impact aligned with FMO’s purpose. As a key member of the HR Management Team (reporting to the HR Director), you will collaborate closely with peers such as the Talent & Development & HR Business Partnering Manager, and the Compensation & Benefits Specialist.

Your Background

• Master’s degree (preferably in Human Resources, Business, or a related field) is strongly preferred.
• Minimum of 4 years’ experience managing a multi-disciplinary (HR) team. Experience in the financial services sector is a plus.
• 10+ years of progressive experience in HR or similar operational leadership role. Prior hands-on expertise in (HR) Operations/Services and Talent Acquisition is an advantage.
• Demonstrated success in shaping and executing talent acquisition strategies to attract, recruit, and retain top talent.
• Proven track record of driving operational improvements through (HR) systems and technology, and leading successful change initiatives (e.g. implementing new HRIS or process changes).
• Familiarity with integrated HR information systems (HRIS) or comparable enterprise platforms, with SuccessFactors (SF) experience considered a strong advantage.
• Passion for delivering an exceptional employee and Manager experience, with a strong focus on business needs.
• Solid understanding of HR metrics and the ability to use data and analytics to gain insights, identify trends, and inform decision-making.

Personal Characteristics

• An approachable and resilient people leader who leads with empathy, coaches others, and fosters an open, inclusive team environment; able to stay one step ahead, navigate change and ambiguity with confidence, and calmly guide and reassure teams.
• Outstanding interpersonal and communication skills with a strong service orientation. Able to effectively manage stakeholders and build trust at all levels of the organization.
• Strong problem-solving and decision-making abilities. Shows sound judgment, especially in balancing strategic goals with day-to-day operational needs.
• Adaptable and quick to learn new domains, with a collaborative mindset and willingness to leverage others’ expertise.
• Comfortable using data and metrics to evaluate outcomes, with a keen eye for detail and quality. Ensures evidence-based decisions and maintains high standards of accuracy and compliance.
• A proactive mindset with focus on delivering results and continuous improvement. Capable of managing multiple priorities, driving change, and resolving conflicts constructively.
• Upholds the highest ethical standards and accountability, inspiring confidence.

Good to know: A management assessment will be part of the recruitment process.