Supervisor Carrier Management

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C.H. Robinson is seeking a Supervisor Carrier Management to join our European Surface Transportation division.

As a Supervisor Carrier Management, you will oversee a team responsible for capacity-facing activities such as sales, account management, and post-sales support. Your role is to ensure the transportation needs of customers are met, deliver a quality experience, and achieve organizational financial targets. You will be responsible for coaching, planning, leading, and directing the work of your team.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

If this sounds like you - and we have captured your attention - apply today as we would like to hear more about you and your experiences!

RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Talent Management:

• Provide input to management for the use in developing the branch business plan
• Measure, monitor, and communicate updates regarding performance against specific initiatives as outlined in the branch business plan
• Daily coaching and performance management: Monitor employee activity, productivity and quality metrics; work one-on-one with employees providing coaching and guidance to drive the right behaviors and improve results. Support employees with problem resolution
• Gather data and provide input to support the creation of financial performance goals, including a revenue and expense budget, for the supervised team
• Assess team talent as an input to the talent planning process
• Work with employees to establish individual metrics and performance goals; regularly review goal progress with employees

Execution:

• Track and monitor use of technology for key operational activities within the branch
• Ensure daily/weekly stand-ups are executed with quality and relevant information is shared in a timely manner
• Participate and support carrier procurement strategies for committed capacity process to provide quality coverage options
• Utilize analytics to drive decision making, manage employee performance and improve quality. Promote usage among the team to ensure appropriate action is being taken in response to results
• Develop and maintain a broad understanding of C.H. Robinson’s products, services, resources and leverage those appropriately
• Work closely with next level leader to drive effective change management and employee adoption of new tools, technology, processes or expectations
• Contribute to a positive culture by setting and communicating self and team expectations for ethical behavior and adherence to internal trading rules
• Participate in functional projects as needed

Relationship Management:

• Assure execution, quality and service from the carrier by being accountable for problem solutions
• Build, manage, and leverage internal relationships with capacity peers that reinforces a culture of one team and enables the execution of high-quality coverage, ethical issue resolution, and process or service improvements

QUALIFICATIONS

Required:

• High School Diploma
• Minimum 3 years of related logistics experience; capacity experience preferred
• Fluent in English (written and verbal)

Preferred:

• Bachelor’s degree from an accredited college or university
• Minimum 1 year of prior supervisory experience related industry
• Entrepreneurial character
• International mindset
• Strong ability to persuade, motivate, negotiate, and influence others
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Driven, enthusiastic, and highly committed
• Excellent interpersonal skills
• Proficient in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment

What do we offer?

• Real opportunities to grow your talent in a fast-moving, global organization
• A fun, open, and inclusive workplace that encourages innovative thinking
• Possibility to develop your language skills in our multilingual offices
• Opportunities for professional growth with access to training platforms like Percipio and GoFluent
• Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.