Company Description

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Job Description

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• Accountable for end to end process management related to designated client development, product development, order management and post order management activities

• Intake client program specifications/artwork and process requests via approved/standard workflows

• Partner with Design and Tech Sales (Commercial) to build custom account presentations based on client briefs or to support client growth opportunities

• Partner with Commercial teams on developing product opportunities to drive key initiatives and achieve sales objectives for assigned accounts

• Provide insight into client category and branding strategy. Be able to provide the roadmap on where they play

• Delegate data entry tasks

• Proactively communicate supply chain issues and provide alternatives

• Maintain strong product knowledge - both internal and client specific

• Manage client and segment data reporting to maintain relationships with strategic clients based on order revenue and profit targets

• Design and constantly improve forms and electronic communication tools

• Support pricing escalation with Commercial teams

• Maintain in-depth client knowledge

• Provide structured client on-boarding (both internal and external)

• Perform ongoing client analysis to identify growth opportunities

• Provide real-time availability

• Coordinate the client experience by engaging appropriate cross-functional groups to reinforce White Glove service concept

• Train/Mentor direct reports/team

• Conduct physical client visits

• Monitor pricing due to inconsistencies

• Execute the product development process from client briefing to artwork development, costing/pricing, sampling, and final approval

• Remain current on industry trends and product innovations to effectively partner with clients in leveraging Avery Dennison solutions

• Collaborate closely with Technical selling on large, complex opportunities as well as new innovation

• Responsible for setting development goals for direct reports

Qualifications

• Bachelor’s/Master’s degree preferred.

• 5-8 years client-facing and/or order management experience, preferably in the related industry (e.g., Apparel). Team leadership experience preferred

• Strong written and verbal communication skills

• Full fluency in Dutch and English

• Proactive with strong teamwork skills

• Strong understanding of applicable systems, such as Google Suite, relevant ERP systems (e.g., Oracle, Microsoft Dynamics), and e-commerce platforms (e.g., Oracle Commerce Cloud).

• Excellent client relationship management and customer service skills

• Possess training and mentoring experience and skills for team member supervision

• Possess project management experience and skills

• Strong presentation experience and skills

• Ability to develop strategy based on client satisfaction focus

• Ability to manage client and segment data reporting to maintain relationships with strategic clients

• Knowledge of product lines needed for product development (Product Expert)

• Strong problem solving skills (Problem Solver)

• Ability to understand and map different processes for working with strategic clients and order management at the specific site (Process Expert)

• Strong conflict solving skills

• Strong negotiating skills in aligning with both internal and external stakeholders

• Team Player

• Adapt to client and business requirements

Additional Information

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

We're not just a global leader in materials science and branding solutions; we're a team of passionate individuals committed to bringing brands to life and transforming how businesses connect with their customers. Whether through our Embelex platform, empowering creativity with on-product branding, or our Aftermarket solutions, optimizing apparel production and supply chains, we work together to solve complex challenges and create a more sustainable future.

Our vision unites us: Together, we connect the physical and digital to solve some of the world's most complex challenges.

Every voice. Every day! Eight Values. One Team!

We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.