Locations: Netherlands/ Germany/ United Kingdom

About Us
At Maersk, we are at the forefront of transforming global logistics, pushing the boundaries of innovation, and empowering businesses worldwide. Our commitment to excellence, sustainability, and diversity has made us a leader in the industry. As we expand our e-commerce capabilities across Europe, we’re seeking a collaborative and forward-thinking Regional Head of Maersk E-Commerce (MEC) Business Development, Pricing & Customer Experience to join our team and lead with clarity and purpose.

Maersk E-Commerce Europe
Maersk E-Commerce Europe delivers a seamless, end-to-end parcel service, integrating fulfillment, sorting, linehaul, customs clearance, returns, and a wide selection of carefully chosen last-mile carriers across all European markets. With every parcel shipped through Maersk, our customers benefit from the best combination of service level, transit time, and price, providing them with competitive access to every zip code in Europe through a single integration with us. We have released our new (global) e-commerce platform earlier this year and have started to onboard many new customers on intra-European and international trade lanes to/from China and USA. Business development and growth with existing and new customers is pivotal in the success of our strategy.

Position Overview
As the Regional Head of Maersk E-Commerce Business Development, Pricing & Customer Experience in Europe, you will play a key role in shaping and executing our e-commerce strategy. This position leads the combined Business Development, Pricing, and Customer Experience function for Maersk E-Commerce Europe, guiding a team of 6 direct reports and approximately 20 indirect reports of Customer Experience specialists and Customer Experience agents. The role brings product expertise to our customers and our sales organization, oversees pricing governance, and has full responsibility for sales pipeline management. You will be accountable for revenue growth and customer retention for Maersk E-Commerce in Europe. Collaboration spans Sales and Product teams, Platform and Technology teams, Operations, and external customer stakeholders. As part of the Regional Maersk E-Commerce management team, this position reports directly to the Regional Head of Maersk E-Commerce.

We are looking for an inclusive leader with strong strategic thinking, negotiation skills, and the ability to foster high-performing commercial and Customer Experience teams.

Key Responsibilities

• Strategic Leadership: Develop and implement a comprehensive commercial strategy that aligns with Maersk E-Commerce goals and objectives in Europe.

• Customer Relations: Build and maintain strong relationships with key customers and our sales teams, ensuring consistent performance, service delivery, and growth.

• Performance Management: Monitor and analyze the sales pipeline and commercial performance, driving improvements to accelerate growth and profitability.

• Team Leadership: Support, guide, and mentor business development, pricing, and Customer Experience professionals, fostering a culture of collaboration, innovation, and continuous improvement.

• Customer Experience Leadership: Lead the Customer Experience function for Maersk E-Commerce Europe by bringing Customer Experience specialists, agents, and the Customer Experience manager under the Business Development/Pricing/Customer Experience umbrella.

  • Integrate growth, pricing discipline, and day-to-day customer care to drive both retention and expansion.

  • Translate voice-of-customer insights into product and pricing improvements; embed Customer Experience Key Performance Indicators (e.g., Net Promoter Score, Service Level Agreement / On Time In Full adherence, first-contact resolution, claims & returns) into the commercial operating rhythm.

  • Ensure close collaboration across Product, Operations, and Platform/Technology on onboarding, exception management, and service recovery; champion the voice of the customer in roadmaps and Quarterly Business Reviews.

Qualifications

• Extensive experience in business development for logistics or supply chain management, with a strong focus on e-commerce.

• Demonstrated success in driving growth through sales pipeline management and customer onboarding.

• Proven ability to lead and develop teams in a fast-paced, evolving environment.

• Strong negotiation skills and the ability to build and maintain strategic relationships with customers.

• Excellent analytical skills with the ability to leverage data for decision-making and performance improvement.

• In-depth knowledge of the European e-commerce landscape.

• Ability to work effectively across different cultures and time zones, with strong communication and collaboration skills.

• Fluency in English is required; proficiency in additional European languages is a plus.

Why Maersk?
At Maersk, we believe in the power of collaboration and innovation. Here, you’ll have the opportunity to shape our e-commerce logistics strategy in one of the world’s leading logistics companies. We offer competitive compensation, ample opportunities for growth, and the chance to be part of a diverse, inclusive, and supportive global team. At Maersk, every voice matters, and every contribution helps us continue to lead the industry forward.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.